Aligning Process to Customer

Recently I was teaching a Lean Six Sigma course, talking to students about the purpose behind using statistical analysis in decision-making. I know, it sounds like a riveting exchange of wit, levity, and inspiration. Isn’t every exchange that involves data, evidence, and reason? Of course not. So, then, what is our purpose? Our mission? Our … Read more

The Power of Commitment

The idea of continuous improvement (CI) within any organization is easy to support at multiple levels. What front-line worker doesn’t want his or her job to be easier or make more sense? What supervisor doesn’t want better outcomes? What executive doesn’t want improved business results? Our lives, both personal and professional, are surrounded by opportunities … Read more

Measure What Matters!

Over the course of many years of interactions with organizations in a wide range of industries, as an employee, visitor, or consultant, I always find myself looking for posted performance measures (charts, graphs, etc.). The existence of measures is as big a variable as the type used and the quantity found. In some cases, there … Read more

Celebrating American Manufacturing

Author: Russ Aikman
While many parts of the U.S. are struggling due to the pandemic, the manufacturing sector has remained steadfast. Firms have adapted to the ‘new normal’ by expanding their existing safety programs to encompass best practices to limit risk. The use of masks, social distancing, checking employee temperatures and other methods have become commonplace.
Read More…

The Three-Legged Stool

Sometimes despite your best efforts and a lot of hard work you don’t get the expected results when working on continuous improvement. This can be very frustrating, especially when you are new to Lean Six Sigma. Imagine yourself in each of the following three scenarios. Scenario 1: Your company has offered you the opportunity to … Read more