Aligning Process to Customer

Recently I was teaching a Lean Six Sigma course, talking to students about the purpose behind using statistical analysis in decision-making. I know, it sounds like a riveting exchange of wit, levity, and inspiration. Isn’t every exchange that involves data, evidence, and reason? Of course not. So, then, what is our purpose? Our mission? Our … Read more

Process Capability: A Critical Management Tool (Part 3)

In the previous blogs we covered the basics of process capability and its use as a Management tool. Part 1 addressed process capability for continuous, normally distributed data. Part 2 covered Short Term vs. Long Term capability, plus capability analysis when the target is not centered between the spec limits. You can read those blogs … Read more