Common Fears of LSS Students

When I was a little girl, my family would go camping with a group from our church. I loved being outdoors, enjoying nature, and spending time with my sister. During one trip the young kids were all riding our bikes around the campground, and we came to a fork in the road. My older sister … Read more

What I Learned About Lean Six Sigma

Author: Pat Boutier (Shingo Prize Winning Author, Certified TWI and Coach, and retired TMACer) Welcome to the Musings of a Retired LSS TMACer! I have had the privilege to learn, experiment, and work with Lean Six Sigma over the past 16 years. Over that time, I have learned much and wanted to share a few … Read more

Overcoming Bias (Presentation)

A Core Skill for Effective Data Collection Program Manager and Master Black Belt Russ Aikman was a presenter at the 19th Annual Lean Six Sigma World Conference. The event was held virtually and provides advances learning for Lean Six Sigma practitioners. Below is the PowerPoint presentation used: Russ Aikman’s presentation from the 2021 Lean Six … Read more

Lean Six Sigma is for Everyone

Imagine you are getting on a roller coaster. You buckle your seatbelt in the car and the gears turn and start slowly moving you up a steep incline. Your adrenaline starts to build in your stomach and your heart starts racing. You are excited and terrified at the same time. You know what is coming, … Read more

Lean Six Sigma in Healthcare: A Case Study

Author: Eduardo Amezcua, Lean Consultant, Shingo Facilitator, and Black Belt Most examples of Lean Six Sigma projects involve manufacturing processes. This is mainly because it was developed in that environment. But LSS is a methodology that works well in a variety of industries. It is increasingly being used in healthcare to improve quality of care … Read more

The $10,000 Paper Clip

Author: Kurt Middelkoop
Recently I was facilitating an E3 (Economy, Energy, Environmental) workshop with a local company. We spent time learning about lean and how to identify value and non-value add activities. After covering these basics I lead the group out of the classroom to conduct a Gemba walk so they could put the lessons learned to practice. As all LSS practitioners know, direct observation of work activities is fundamental to lean.
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Adding Rigor to VOC & VOB: Quality Function Deployment

All LSS practitioners understand the importance of the Voice of the Customer (VOC) and Voice of the Business (VOB). Determining the VOC and VOB during the Define Phase is critical to project success in the DMAIC Process. Most GBs and BBs spend little time on this activity and use basic approaches for gathering and understanding … Read more