Don’t Replace the Workforce, Reimagine It: The Promise of AI
By Caroline Lewis If AI gave your workforce 20-40% more capacity, what would you do with it? That is the question Ingka Group, IKEA’s largest retailer and franchisee, faced in 2021 when the company adopted an AI chatbot to handle routine customer questions. Rather than responding to the AI-driven changes in customer service with layoffs, … Read more

