Using LSS to Improve Customer Service: A Case Study by Eric Thompson
Did you know the number of people working from home tripled from 2019 to 2021? According to the U. S. Census Bureau the number of employees primarily working from home went from ~9M to 27.6M workers during this period. That’s roughly equivalent to all the people – men, women, and children – in Colorado, Louisiana, Wisconsin, Minnesota, and Kentucky combined!