employee engagement

Co-Authored by Diana Martinez, Ph.D. and Alberto Yáñez-Moreno, Ph.D. In Part 1 of this blog in November, Diana and Alberto described their activities in supporting the Lean Six Sigma Program at City of El Paso [click here to read Part 1]. Some of the key points they discussed: City of El Paso started their new … Read more

Co-Authored by Diana Martinez, Ph.D. and Alberto Yáñez-Moreno, Ph.D. Although Lean and Six Sigma originated in manufacturing, LSS has proven successful in a variety of service industries including the city government. LSS practitioners who plan to work in government face many challenges, some of which are unique to their environment. What are the keys to … Read more